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- Any complaints have to be made within 36 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we can address your concerns more...
- The following are HomeHelpy’s service charges: One-time Booking: - Classic Home Cleaning: $28/hour ...
- Your personal information is safely secured on our servers for use only by HomeHelpy. We will never sell your personal information to third parties. Please see our privacy policy for more...
- You are not able to book add-on services only. However, you can book a regular Home Cleaning service, and instruct our HomeHelper to do clothes ironing only.
- You are not allowed to amend your personal details after a booking a made. If you wish to amend it, please cancel the current booking, make the necessary amendments, and make a brand new booking.
- You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
- You can view your past and upcoming bookings under “Bookings” in the HomeHelpy app/website.
- For the list of cleaning tools and consumable to provide, please refer to our website for more details.
- We encourage as much communication between you and your HomeHelpy as possible, as often having a simple chat about an issue can lead to a resolution. However, if this is not successful, please do not...
- Braintree is a third-party secure-payment provider. Braintree holds all customer card details and facilitates payment processes for HomeHelpy. You can read more about Braintree here...
