Frequently Asked Questions
Published Answers
Support RSS Feed
Other Suggested Searches
Did you mean:
No results found.
Results 1 - 10 of 206
- (1) To change the contact information for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and...
- For Classic Home Cleaning, customers are to prepare the cleaning tools and consumables to be used during the cleaning session by our HomeHelper. As for Premium Home Cleaning, customers are to only...
- HomeHelpy is an on-demand, high quality home, office and specialised cleaning services app and portal. With just a few clicks, customers are able to book the service of their choice, and they can...
- 1. Service Booking A service with HomeHelpy is only booked after successful payment is made. 2. Cancellation Customers are to pay 50% of booking price if you cancel the booking 12-24 hours...
- Our HomeHelpers are all legal and vetted by HomeHelpy. They have to go through a comprehensive training to hone their hard and soft skills, as well as a stringent theory and practical exam. Only...
- When the payment process fails, you can retry by updating your payment details, or change a method of payment. If money is debited from your card but HomeHelpy shows that your payment did not go...
- To ensure you are not regularly exposed to the risks of dirty linen, we recommend your bedsheets, pillow covers and blanket covers to be changed weekly
- If you require multiple HomeHelpers, please create multiple bookings for the same time and address. Booking for multiple HomeHelpers is subjected to the availability of our HomeHelpers.
- We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- We only offer payment through credit cards and debit cards at this moment, expect for Specialised Cleaning, where cash, cheque and bank transfer is possible.
