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- Change of Contact Information (1) To change the contact information for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and...
- What is the difference between Classic and Premium Home Cleaning? For Classic Home Cleaning, customers are to prepare the cleaning tools and consumables to be used during the cleaning session by our HomeHelper. As for Premium Home Cleaning, customers are to only...
- If we find that your service is not satisfactory, what should we do? Any feedback have to be made within 24 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- What is HomeHelpy’s operational hours? We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- Is there a need to dismantle the entire air conditioner unit to clean it thoroughly? No, there is no need to, unless you are doing a chemical overhaul or air conditioner maintenance. As for general servicing, cleaning of filters and general cleaning do not require the air...
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