HOMEHELPY - TERMS & CONDITIONS

Last updated: 2 September 2026

These Terms & Conditions ("Terms") govern your access to and use of the website www.homehelpy.com (the "Site") and the services offered through it (together, the "Platform").

By accessing or using our Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of a company or other legal entity, you confirm that you are authorised to accept these Terms on its behalf.

If you do not agree with these Terms, please do not use the Site or any services offered through HomeHelpy.

1. WHO WE ARE & HOW TO CONTACT US

1.1 HomeHelpy Singapore Private Limited ("HomeHelpy", "we", "us", "our") is a company registered in Singapore. We operate an online platform accessible via our Site which connects users ("End Users" or "you") with independent third-party providers of home-related services.

1.2 Through the Platform, you can submit a booking request to engage a Service Provider to deliver home services at your chosen address in Singapore.

1.3 If you have any questions about the Platform, these Terms, or a booking, you may contact us at:

  • Email: enquiries@homehelpy.com
  • Postal address: 60 MacPherson Road, Siemens Centre, #04-08 Singapore 348615

2. DEFINITIONS

For ease of reading:

  • "Booking Type" - weekly, fortnightly, quarterly, one-time, or package bookings, as chosen by you.
  • "Weekly Booking" - a booking that recurs once per week.
  • "Fortnightly Booking" - a booking that recurs once every two (2) weeks.
  • "Quarterly Booking" - a booking that recurs once every three (3) months, available for Aircon Servicing.
  • "One Time Booking" - an ad-hoc booking.
  • "Credit Package" - a prepaid bundle of a fixed number of Home Service sessions (each of a stated duration) purchased upfront in a single payment. Session Credits within a Credit Package may only be used before the stated expiry date.
  • "Session Credit" - one unit within a Credit Package, redeemable for a single Home Service session of the duration specified at the time of purchase.
  • "Voucher" - a promotional code, reward credit, or platform-issued discount that may be applied towards eligible Home Service bookings. Vouchers include:
    • Locked Vouchers - issued in connection with a specific booking and valid only for that booking or its associated add-ons.
    • Promo Vouchers - issued as a reward or promotion, redeemable on eligible future bookings subject to stated terms.
  • "Cleaning Services" - cleaning services provided by a Service Provider, including (but not limited to) sweeping, mopping, vacuuming, general tidying and waste disposal, as described on our Site.
  • "Vertical Services" - other services that may be offered on the Platform from time to time (e.g. aircon servicing, disinfection, etc.).
  • "Home Services" - all services offered via the Platform, including Cleaning Services and Vertical Services.
  • "End User", "you", "your" - a person who uses the Platform to request Home Services.
  • "Service Provider(s)" - independent individuals or companies who provide Home Services requested via the Platform. This may include:
    • Freelance Service Providers - individuals not employed by a company, who register themselves or are referred to us.
    • Non-freelance Service Providers - individuals employed by or affiliated with a home services company working with HomeHelpy.
  • "Booked Service Fee" - the total amount payable for an Event, which may include:
    • fees due to the Service Provider based on the duration of the visit,
    • a platform/service fee charged by HomeHelpy,
    • any supplementary fees (e.g. special services), and
    • any applicable weekend, peak, dynamic pricing, or reschedule surcharges.
  • "Dynamic Pricing" - prices that may vary based on demand, availability, selected date and time, service type, duration, and other pricing factors shown on the Site.
  • "Informal Dispute Resolution" - attempting to resolve disputes via direct discussion or mediation before starting formal proceedings.
  • "We", "us", "our", "HomeHelpy" - HomeHelpy Singapore Private Limited.

3. PRIVACY & CONTACT

3.1 We are the data controller for personal data collected via our Platform. How we collect, use and protect your data is set out in our Privacy Policy (available on the Site). Please read it carefully as it forms part of these Terms.

3.2 We may contact you by phone, email, SMS, WhatsApp, push notifications, or postal mail using the contact details you provide.

3.3 References to "writing" in these Terms include email and other electronic communication.

4. CONTENT YOU POST - REVIEWS & COMMENTS

4.1 Our Platform may allow you to post reviews, ratings, feedback or other content ("User Content").

4.2 If you submit any User Content, you agree that it must be:

  • truthful, genuine and based on your actual experience;
  • respectful; and
  • compliant with applicable laws.

You must NOT post content that is, for example:

  • defamatory, obscene, offensive, hateful or discriminatory;
  • harassing, invasive of privacy, or likely to cause distress;
  • misleading, fraudulent, deceptive, or violating any law;
  • infringing third-party rights (including copyright, trademarks, or other IP);
  • advertising or promoting third-party businesses without our consent;
  • disclosing someone else's personal data without their permission.

4.3 You are solely responsible for your User Content. We are not liable for any content posted by you or other users and do not endorse such content.

4.4 By posting User Content, you grant HomeHelpy a worldwide, non-exclusive, royalty-free, perpetual and sub-licensable licence to use, store, reproduce, modify, publish, display and distribute that content for the purposes of operating and promoting the Platform.

4.5 We reserve the right (but have no obligation) to remove any User Content that we consider inappropriate or in breach of these Terms and may disclose such content and your identity to relevant authorities or affected parties where required.

5. INTELLECTUAL PROPERTY

5.1 We grant you a limited, non-transferable, revocable licence to access and use the Site solely for booking Home Services via HomeHelpy.

5.2 All intellectual property rights in the Platform (including design, text, graphics, logos, software, and content) are owned by us or our licensors. You obtain no rights in them other than the limited licence described above.

5.3 You must not copy, reproduce, adapt, distribute or commercially exploit any part of the Platform or its content without our prior written consent.

5.4 All names, logos and branding used on the Platform are trademarks or trade names of HomeHelpy or our partners and may not be used without permission.

6. YOUR RESPONSIBILITIES TOWARDS OUR HOMEHELPERS

6.1 When you book a Home Service, you agree to:

  • treat HomeHelpers with courtesy and respect;
  • provide a safe working environment;
  • ensure tasks requested are reasonable and fall within the agreed scope of Home Services;
  • provide accurate contact details and address;
  • communicate any special instructions or important information about your home (e.g. access, pet issues, fragile items) before the Event; and
  • provide necessary tools, equipment, and materials if required and agreed.

6.2 If our HomeHelper or technician arrives at the address you provided and you are not present or have failed to provide access, a no-show fee may apply. For Aircon Servicing, a flat $40 transport fee applies. For other services, HomeHelpy reserves the right to charge a reasonable fee to cover costs incurred.

6.3 If you experience miscommunication, dissatisfaction, or any issue with the Home Service, you agree to inform HomeHelpy promptly so we can help facilitate resolution between you and the HomeHelper where reasonably possible.

6.4 Your preferred HomeHelpers may occasionally be unavailable (e.g. due to illness, leave, or discontinuing from the Platform). We will use reasonable efforts to find a suitable replacement but cannot guarantee the same person each time.

6.5 You must NOT bypass the Platform by arranging services directly with a HomeHelper you first met through HomeHelpy (or whose contact you obtained via HomeHelpy) without going through our Platform.

6.6 If a HomeHelper offers to work with you outside of the Platform, you agree not to accept and to inform us.

6.7 If you breach the obligation not to bypass the Platform, HomeHelpy may:

  • suspend or terminate your account; and/or
  • seek reasonable compensation for loss of platform fees, up to S$1,000

7. CANCELLATIONS & RESCHEDULING

7.1 Rescheduling You may reschedule a single Event provided the session is still more than 24 hours away. Subscription sessions may be rescheduled once per session per calendar month and the rescheduled date must fall within the same billing period. One-time bookings may be rescheduled from My Bookings when eligible. Sessions booked using a Credit Package may be rescheduled once, provided the rescheduled date falls within the package's validity period. Rescheduling must be done through the Site — informing the HomeHelper directly does NOT count as a valid reschedule.

7.2 One-time Classic Cleaning — Cancellation You may cancel a one-time Classic Cleaning session from My Bookings when the session is still eligible for changes. A 10% penalty fee may apply.

7.3 Subscription Session — Single Cancellation Cancelling one subscription session removes only that session. Your subscription plan remains active, future sessions continue, and future subscription charges will still apply.

7.4 Classic Cleaning Subscription Plan — Termination You may terminate your full Classic Cleaning subscription plan from My Bookings. This cancels all upcoming sessions and stops future charges. If the plan is still within the 90-day commitment period, a $50 early termination fee may apply.

7.5 Aircon Servicing — Cancellation Aircon Servicing bookings are paid upfront. Cancellations and plan terminations are handled by our support team and cannot be processed via the Platform. Please contact us via WhatsApp at +65 8938 8171.

7.6 Any refunds (if applicable) are, ultimately, a matter between you and the Service Provider. HomeHelpy may assist in issuing a refund on the Service Provider's behalf once agreed. A 5% administration fee will be imposed.

7.7 Credit Package — Cancellation & Expiry Credit Packages are prepaid. Cancellation or early termination requests must be directed to our support team via WhatsApp at +65 8938 8171 and cannot be processed through the Platform. Unused Session Credits expire automatically at the end of the package's stated validity period and are forfeited with no refund. HomeHelpy will not extend a package's validity period except in exceptional circumstances at its sole discretion.

8. BOOKING TYPE CONVERSION (E.G. WEEKLY TO AD-HOC)

To discourage misuse of discounted recurring rates:

8.1 If you select a Weekly Booking but cancel all future Events before completing at least three (3) Events within seven (7) weeks from the first Event, HomeHelpy may retroactively convert those past Events to Ad-Hoc Booking rates and charge you the difference.

8.2 If you select a Fortnightly Booking but cancel all future Events before completing at least five (5) Events within fourteen (14) weeks from the first Event, we may convert past Events to Ad-Hoc Booking rates and charge the difference.

9. TERMINATION OF ACCOUNT

9.1 We may suspend or terminate your account immediately if you:

  • breach these Terms;
  • abuse or harass Service Providers or our staff;
  • misuse the Platform (e.g. attempt to bypass it); or
  • engage in fraudulent, illegal or abusive conduct.

9.2 You may close your HomeHelpy account at any time from Account → Security → Delete my account, or by contacting us, provided that:

  • you have paid all outstanding fees;
  • you have no active recurring plan, and no upcoming sessions that have not been cancelled;
  • you have no unused session credits remaining on a package; and
  • you comply with any applicable cancellation, conversion or notice requirements.

9.3 Closing your account takes effect immediately and you will no longer be able to sign in. Any unused vouchers, rewards and pending referral benefits are forfeited and cannot be reinstated.

9.4 We are required under Section 46 of the Singapore Goods and Services Tax Act to keep records of our customers, services and billing for 5 years. Your booking and payment history is therefore retained for at least that period after your account is closed. After that, we will delete or anonymise personal data when it is no longer needed for legal, tax, insurance, safety, fraud prevention, dispute resolution, or regulatory purposes. We will not contact you for marketing or service reminders once your account is closed. See our Privacy Policy for further detail.

10. PAYMENTS

10.1 When you place a booking, you may be required to provide valid payment details (e.g. credit/debit card) and authorise us or our third-party payment processor to charge the Booked Service Fee.

10.2 Prices and fees for Home Services, including service fees, add-ons, surcharges, and any dynamically calculated prices, will be shown on the Site before you confirm a booking or payment. You are responsible for reviewing the displayed price and booking details before proceeding. By confirming a booking, checkout, or payment, you agree to pay the price shown on the Site at that time and authorise HomeHelpy or our third-party payment processor to charge that amount. Certain Home Services or booking flows may be subject to Dynamic Pricing. Dynamic Pricing means that prices may increase or decrease based on factors such as demand, availability, selected date and time, service type, duration, and other pricing conditions applied by the Platform. You acknowledge and agree that the price shown on the Site at the time of confirmation is the applicable price for that booking or payment.

10.3 If you reschedule a booking, the new date, time, duration, or service configuration may be subject to the prices then shown on the Site. Where the applicable price for the rescheduled booking is higher than the amount previously paid or payable, HomeHelpy may require you to pay the difference before the reschedule is confirmed. Where the applicable price is lower, you will not automatically be entitled to any refund, credit, or price adjustment unless expressly stated by HomeHelpy or required by applicable law.

10.4 If you believe there is an error on an invoice, you must contact us via WhatsApp at +65 8938 8171 within 3 working days of receipt. Otherwise, the invoice will be treated as accepted.

10.5 Credit Packages are charged as a single upfront payment at the time of purchase. Session Credits have no monetary value and may not be exchanged for cash or transferred to another user. Upon expiry of the package, any unused Session Credits are forfeited and no refund will be issued unless otherwise stated by HomeHelpy at the time of purchase.

11. VOUCHERS & REWARDS

11.1 HomeHelpy may issue Vouchers to users as promotional offers, loyalty rewards, or referral incentives. Unless otherwise stated at issuance, all Vouchers are:

  • non-transferable and have no cash value;
  • subject to any expiry date, minimum spend, or service restriction stated at issuance; and
  • redeemable only through the Platform.

11.2 Locked Vouchers are tied to a specific booking and may only be applied to that booking or its associated add-ons. They cannot be transferred to other bookings or converted to Promo Vouchers.

11.3 HomeHelpy reserves the right to modify, suspend, or discontinue any reward or voucher programme at any time with reasonable notice. Vouchers already issued and valid at the time of such change will not be retroactively cancelled.

11.4 A referral programme may be available from time to time. Where it is offered, a referred user receives a reward after signing up through a valid referral code, verifying their email address, and signing in, while the referring user receives a reward only after the referred user's first booking has been completed and paid for. Referral rewards are issued as free-hour Vouchers, are valid for 60 days from issuance, and may be redeemed against eligible one-time Classic Cleaning bookings, weekly or fortnightly Classic Cleaning plans, and Classic Cleaning Credit Package purchases. A user may not refer themselves, each user may be referred only once, and a referral code must be entered at sign-up. The full programme mechanics are published in the Rewards & Referrals section of our FAQ.

11.5 Any abuse of Vouchers — including but not limited to creating multiple accounts to claim rewards, or using Vouchers in a manner inconsistent with these Terms — may result in cancellation of the Voucher, account suspension, and recovery of any discounts already applied.

12. LIABILITY

12.1 Accidental Damage During Cleaning Services

While we take reasonable care when providing our cleaning services, accidents may occasionally occur. This may include, but is not limited to:

  • clothing or fabric being accidentally burnt, scorched, stained, discoloured, shrunk or otherwise damaged during ironing or cleaning;
  • accidental breakage or damage to household items, decorations, furniture or appliances during cleaning;
  • accidental scratches, marks or other minor damage to floors, walls, surfaces or fixtures;
  • accidental damage caused through the use of cleaning equipment or cleaning products; or
  • loss of or damage to personal belongings directly arising from the performance of the Booked Service.

Where we determine that loss or damage was directly caused by our cleaner while carrying out the Booked Service, we will compensate you up to the full Booked Service Fee paid for that Event.

For the avoidance of doubt, compensation will be based on the Booked Service Fee and not the original purchase price, replacement cost or value of the damaged item.

12.2 Maximum Liability

Our total aggregate liability to you for all claims, losses or damages arising out of or related to a particular Event, including any accidental property damage described above, shall not exceed 100% of the Booked Service Fee paid for that Event.

12.3 Exclusions

To the extent permitted by Singapore law, we will not be responsible for:

  • normal wear and tear, deterioration or pre-existing damage;
  • damage arising from defective, fragile, delicate or improperly maintained items;
  • damage resulting from cleaning or handling instructions provided by you;
  • colour bleeding, shrinkage, fading or other reactions that may reasonably occur when fabrics or materials are cleaned, washed or ironed;
  • loss of cash, jewellery, valuables or other items that have not been properly secured; or
  • indirect or consequential losses arising from the damage to an item.

12.4 Non-Excludable Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot lawfully be excluded or limited under Singapore law.

13. INDEMNITY

You agree to indemnify and hold HomeHelpy and its officers, employees and agents harmless from all claims, damages, losses, costs and expenses (including legal fees) arising out of or connected with:

  • your use or misuse of the Platform;
  • your interaction with Service Providers or other users;
  • your breach of these Terms or applicable laws; or
  • any claim made by a third party due to your actions or User Content.

14. PERSONAL DATA

Our handling of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to our collection, use, and disclosure of personal data in accordance with that policy.

If you process any personal data of our HomeHelpers (e.g. names, phone numbers) obtained via the Platform, you agree to:

  • use it only for the purpose of receiving Home Services; and
  • keep it secure and treat it in accordance with applicable data protection laws.

15. FAILED PAYMENTS & DEBT COLLECTION

15.1 If payment for an Event fails (e.g. due to insufficient funds, expired card, or chargeback), we may notify you via email or other channels and treat the unpaid amount ("Outstanding Amount") as due and payable.

15.2 If the Outstanding Amount remains unpaid after a reasonable period (e.g. one month from notice), HomeHelpy may engage a third-party debt collection agency.

15.3 Where a debt collection agency is engaged, you may also be liable for additional recovery fees (for example, a percentage of the Outstanding Amount), as permitted by law.

16. ENTIRE AGREEMENT

16.1 These Terms constitute the entire agreement between you and HomeHelpy regarding your use of the Platform and supersede any prior understandings or agreements (written or oral) relating to the same subject matter.

17. OTHER IMPORTANT TERMS

17.1 We may transfer our rights and obligations under these Terms to another company. We will let you know if this happens.

17.2 You may not transfer any of your rights or obligations under these Terms without our prior written consent.

17.3 If any part of these Terms is found to be invalid or unenforceable, the rest will continue in full force.

17.4 Even if we delay enforcing these Terms, we can enforce them later. A delay or failure to act is not a waiver of our rights.

17.5 HomeHelpy acts as an independent contractor; nothing in these Terms creates a partnership, employment, or agency relationship between you and HomeHelpy.

18. GOVERNING LAW & DISPUTE RESOLUTION

18.1 These Terms are governed by the laws of the Republic of Singapore.

18.2 You agree that the courts of Singapore shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of the Platform.

18.3 Before starting formal proceedings, you agree to attempt Informal Dispute Resolution, involving at least two rounds of good-faith discussions (in meeting or in writing). If the dispute is not resolved within 30 days from the start of such efforts, either party may pursue other remedies.

18.4 You and HomeHelpy agree not to bring or participate in any class action or representative proceeding against the other.