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- What is HomeHelpy’s operational hours? We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- Do I have to provide the cleaning tools and consumables? You have to provide the cleaning tools and consumables for Classic Cleaning Service. You can refer to HomeHelpy’s website for more information on the common types of cleaning tools and consumables...
- What payment methods does HomeHelpy offer? We only offer payment through credit cards and debit cards at this moment, expect for Specialised Cleaning, where cash, cheque and bank transfer is possible.
- What if my HomeHelper did not meet my expectations? We encourage as much communication between you and your HomeHelpy as possible, as often having a simple chat about an issue can lead to a resolution. However, if this is not successful, please do not...
- Can you provide spare parts and repair service for my air conditioner? We are sorry as we do not provide such services at the moment.
