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- Identity Authentication All HomeHelpers are screened based on their previous employment history and their family backgrounds. Any criminal records are authenticated by the relevant authorities. This is to ensure the safety...
- What if my HomeHelper needs less or more time? If your HomeHelper finishes early, she is able to help you to do add-on services, such as microwave oven cleaning, clothes ironing etc., until the end of the booked hours. If your HomeHelper is not...
- Am I insured during a cleaning session? What if my HomeHelper damages something? In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- How do I get ready for my cleaning session? Appointment reminder We will remind you of your appointment with our HomeHelper 1 day before the cleaning session is due. Cleaning tools and consumables Get ready your cleaning tools and consumable...
- Do I have to be home when my HomeHelper arrives? We recommend that you be home on the first booking in order to orientate your HomeHelper around the house and to discuss your requirements. For subsequent bookings, you may or may not be home. If you...
