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- Rescheduling (1) Customers can only reschedule a booking 24 hours before your service commences. (2) The rescheduled dates and hours must amount to be lower or equivalent to the booking fee...
- Service Assessment Customer feedbacks can be filled in no later than 7 days after the service ends. Customers are not allowed to make any amendments to their feedbacks once submitted.
- Rectification of issues Within 24 hours after the job was completed, with appropriate evidence, customers can raise the issue to us via the Help Centre in the HomeHelpy app or portal. Our friendly customer service staff...
- How can I use a promotional code for my booking? You can apply a promotional code during the booking process. You can also check out the promotions available under “Promotions” in the HomeHelpy app/website.
- Where do I find my invoices? If you would like to request for an invoice, please email us at enquiries@homehelpy.com.
